Welcome to MujtabaVault! We are committed to providing a smooth and reliable experience for all our customers. Please read our Shipping and Service Policy carefully to understand how we handle order processing, delivery, and support.
📦 Order Processing
- All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification once your order has been shipped or delivered (for digital products).
- If we experience a high volume of orders, processing times may be slightly delayed.
🚛 Shipping for Physical Products (if applicable)
- We ship to all major cities across Pakistan and selected international locations.
- Shipping rates are calculated at checkout based on your location and selected delivery method.
- Estimated delivery times:
- Within Pakistan: 3–7 business days
- International: 7–21 business days
📝 Note: Delays can occasionally occur due to customs or courier service disruptions.
💻 Delivery of Digital Products (if you sell digital files)
- All digital products (e.g., eBooks, templates, bundles) are delivered instantly via email or through a download link on the order confirmation page.
- If you do not receive your digital product within 30 minutes of purchase, please check your spam/junk folder or contact us at [Your Support Email or WhatsApp].
📮 Shipping Confirmation & Tracking
- For physical items, you will receive a tracking number once your order has been shipped.
- Please allow 24–48 hours for the tracking number to become active.
🧾 Customs, Duties, and Taxes
- We are not responsible for any customs or taxes applied to your order.
- All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
❌ Lost, Stolen, or Damaged Packages
- We are not liable for any products lost or damaged during shipping. If you received your order damaged, please contact the shipping carrier or our support team to file a claim.
🔁 Return & Refund Policy
- Please refer to our Refund Policy page for details on returns and refunds.